Great services and decent prices. They have a variety of services that they offer and the prices are comparable. They even make recommendations after you have had a service to improve your well being. And everyone is so friendly and helpful.
Not towards this location in particular, but this applies to ALL locations- it was not explained to me that I was bound by a 12 month contract when I signed up. Needless to say Ive had to put a freeze on my membership every 6 months so Im not charged for a massage Ill never get a chance to use. Still I was charged 67. Prior to placing the freeze, only to find out I cant actually use the massage (that I was charged for) unless I lift the freeze! The whole thing is a joke. I just want out of my contract and you can keep the 67. I cant use anyways. Bottom line - the worst customer service and the worst membership scam ever.
Perfect place for a massage! The girls in the front are always nice and offer water! Angel gives me massages and hes good !
Amenities were good. Therepist... meh lol
In order to get into facility you need to arrive 30 minutes early in order to park your vehicle in place where parking is located. On arrival I was greeted, at front my husband was already waiting for me and filing out his information on tablet as we had to drive separately and he experience same parking issues!!! I wish I had taken photos of parking lot I literally had to wait to park my and manuevuer our escalde in parking lot due no space to park waiting for fast food place card to move!!! We were taken back after filing out information to the relax room which is pictures I submitted of relaxing room. That's was very peaceful and serene. We booked for a couples massage and made the appointment a week early and then were asked if we wanted to recieve our massages separately, we were puzzled? Then we went back had our couples massage the therapists deserve 5 stars hands down. Then when we left my husband left behind his necklace after our 5 to 6pm appointment. Once discover at 621 we immediately called and were told we they can not interrupt and no one brought anything up, we understood and were on our way from buckeye to retrieve item at 7. It was an item that was near and dear to my husband from religious and holds much value to us money can't put a price on it. We were told it would be looked for at 7pm. So we then called at 659 to make sure they did not forget and was told by lead Zahaira that there was nothing that could be done they forgot about it. She was rude and unprofessional, I asked for a manager and she said I am closet thing you will get to a manager. She did not reassure my husband and I that she would look for our item. She told us at first well we are all booked up in couples rooms for the remainder of night and the is only a few minutes between each massage. We then asked can you please let us know when we call you back to remind you not forget once again our value item. She rudly said some time today, finally after our persistence she said in 1 hour. I then again called at at 749pm and was placed on hold immediately and was informed there are few customers ahead of you hold please. Then once she returned to phone she called me by name and said Crystal we found it at 803pm 13 mins on hold. I waited on hold all that time, frustaing no front office staff. The voice you hear on other line can ruin your whole experience lack of customer service skills in times of high volume and stressful situations. We definitely won't go back, and not because of massage.
Massage Envy - Avondale is a Canadian Spa based in Avondale, Newfoundland and Labrador. Massage Envy - Avondale is located at 9945 W McDowell Rd Suite 107, Avondale, AZ 85323, USA, Avondale, Newfoundland and Labrador 85323, Canada.
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